TERMS & CONDITIONS
© 2026 On Yer Bike Cycles Limited. Company No. 04508579. VAT No. 562602750.
1. About Us
This website is operated by On Yer Bike Cycles Limited (“we”, “us” or “our”).
Registered office: Queen Street, off Queens Lancashire Way, Burnley, BB11 1AT.
Email: web@onyerbike.com
Telephone: 01282 438855
These terms govern the use of our website and purchases made directly through it. Finance agreements, cycle-to-work schemes and purchases through third parties may have additional terms and procedures.
Nothing in these terms limits or excludes your statutory rights.
2. Website Use
You must be at least 18 to place an order independently or apply for finance. If you are under 18, a parent or guardian should place the order on your behalf.
You must use our website lawfully and keep your account details and passwords confidential.
You must not misuse our website, introduce viruses or other harmful code, interfere with its operation, collect other users’ personal information without permission, or engage in fraudulent, deceptive or abusive activity.
We aim to keep our website accurate, secure and available, but cannot guarantee uninterrupted or error-free access.
3. Orders, Payment & Availability
Payments for website, mail-order and click-and-collect purchases are taken at the point of purchase, except where an agreed finance or alternative payment arrangement applies.
An automated order acknowledgement confirms that we have received your order; it does not constitute acceptance. A contract is formed when we send a separate order acceptance email confirming the relevant details.
We will keep you informed of your order’s progress by email or telephone. Although we work to keep stock information accurate, availability may change. If an item is unavailable, we will contact you to discuss an alternative or refund.
Orders may be dispatched in separate packages. Unless otherwise agreed, we may hold an outstanding part of an order for up to 28 days while awaiting stock, then contact you with an update, alternative or cancellation. This does not override an agreed delivery date or your statutory rights.
Before accepting an order, we may decline it because of insufficient stock, delivery restrictions, a pricing error, suspected fraud or an unsuccessful payment. If a problem arises after acceptance, we will contact you and resolve it in accordance with your contractual and statutory rights. Payments for goods we cannot supply will be refunded.
For fraud prevention, we may request further information to verify the cardholder’s identity, address or payment details. If satisfactory verification cannot be obtained, we may decline the order.
To amend or cancel an order, email burnley@onyerbike.com or call 01282 438855 during opening hours.
4. Prices & Product Information
Prices include VAT at the applicable rate unless stated otherwise. Some products, including qualifying cycle helmets, books and children’s clothing, are zero-rated. Export orders are treated according to the applicable VAT rules.
We may update prices before accepting an order. If we identify a pricing error, we will contact you before proceeding.
Manufacturers may change product designs or specifications. We aim to keep listings current and will contact you before supplying a materially different product so you can decide whether to proceed.
Product colours may appear slightly different on screen.
Please check compatibility before ordering components or accessories. If you ask us for advice, we will take reasonable care in providing it. This does not affect any agreed description or suitability requirement.
5. Delivery
Free delivery is available on qualifying accessory and clothing orders over £50 and qualifying bicycle orders.
Delivery coverage: [Confirm whether free delivery includes UK islands and Northern Ireland. The Channel Islands are excluded.]
Additional charges may apply to bicycle purchases through third-party cycle-to-work schemes. Any applicable charge will be confirmed before purchase.
Please contact us on 01282 438855 if you are unsure about delivery availability or charges for your address. Deliveries require a signature unless an alternative arrangement is agreed.
We will notify you of significant delays. Where an event outside our reasonable control affects delivery, we will work to minimise disruption. Your statutory rights concerning delivery, cancellation and refunds remain unaffected.
6. Click & Collect
Please bring your order confirmation or receipt, together with the payment card used or suitable photo identification, such as a passport or driving licence.
For security, only the named purchaser may collect the order unless we have agreed otherwise in advance.
Click & Collect is not available for finance orders.
Please collect your order within 10 days of being notified that it is ready, unless another arrangement has been agreed. If it remains uncollected, we may cancel it and arrange a refund within the applicable legal timeframe.
7. Returns & Cancellations
Our 30-Day Returns Policy
For purchases made directly from our online store, we accept eligible change-of-mind returns within 30 days of purchase.
Under this voluntary policy, items must be unused, in their original condition and, where applicable, in their original packaging. Please provide proof of purchase, such as an order number, receipt or other evidence.
Contact web@onyerbike.com before returning an item so we can explain the appropriate procedure. This request does not restrict your statutory right to cancel.
Statutory Online Cancellation Rights
For most online, telephone and mail-order purchases, you may cancel from the time you place your order until 14 days after the day you receive the goods. You then have a further 14 days from notifying us to return them.
You may handle the goods as you reasonably would in a shop to establish their nature, characteristics and functioning. Original packaging is requested where possible, but is not a condition of exercising statutory cancellation rights.
Where legally permitted, we may deduct an amount reflecting any reduction in value caused by handling beyond what is reasonably necessary to inspect the goods. This is not a restocking fee.
Statutory cancellation exceptions may apply to goods made to your specifications or clearly personalised, and certain sealed hygiene products once unsealed. Any relevant exception will be explained before purchase.
Return Shipping
You are responsible for arranging and paying for change-of-mind return shipping where this has been disclosed before purchase. We recommend a tracked and suitably insured service, particularly for bicycles.
Please package goods securely to prevent damage in transit. Contact us for return instructions before sending a bicycle.
For faulty, damaged or incorrectly supplied goods, we will arrange an appropriate return or cover reasonable agreed return costs.
Restocking Fees
A 10% restocking fee applies to non-faulty returns accepted under our voluntary policy outside statutory cancellation rights, including bicycles and multiple-item clothing returns. It contributes towards inspection, repackaging and restocking costs.
No restocking fee applies to statutory cancellations or valid faulty-goods claims.
Final Sale Items
Products clearly marked as final sale are excluded from our voluntary change-of-mind returns policy. Their statutory cancellation and faulty-goods rights remain unaffected.
8. Special Order Bicycles
A special order bicycle is one that we do not hold in stock and order from a supplier specifically for you.
Where you cancel before dispatch or delivery outside any applicable statutory cancellation right, a cancellation charge of up to £200 may apply towards reasonable, unrecoverable supplier, administration and handling costs. Any charge must be explained and agreed before the order is placed and must reflect our actual loss.
Ordering a standard bicycle from a supplier does not, by itself, make it personalised or remove statutory online cancellation rights. No cancellation charge applies where you exercise those rights.
Different cancellation rules may apply to genuinely custom-made or personalised bicycles, as explained before purchase.
9. Refunds
We will inspect returned goods and email you to confirm the outcome and explain any lawful deduction.
Refunds are normally made to the original payment method.
For statutory online cancellations, we will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. We will also refund the basic outbound delivery charge where required; additional costs for an upgraded delivery service are not refundable.
For accepted statutory faulty-goods refunds, payment will be made without undue delay and within 14 days of agreeing your entitlement.
Your payment provider may take additional time to display the refund in your account.
10. Damaged, Faulty or Incorrect Goods
Please contact us promptly if an item arrives damaged, faulty or incorrect, ideally within 48 hours of delivery. Photographs may help us assess the issue, but reporting later does not remove your statutory rights.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject goods that fail these requirements, starting once the relevant delivery and any required installation conditions are met.
After this period, repair or replacement rights may apply, followed by a price reduction or rejection where the legal conditions are satisfied.
Please contact us before arranging third-party repairs so we can assess the issue and agree the next steps.
11. Bicycle Assembly & Warranties
All bicycles dispatched by us are inspected before packaging. Some minor assembly is required after delivery.
We recommend that assembly and safety checks are completed by a qualified bicycle mechanic before riding. Incorrect assembly may affect a warranty claim where it causes or contributes to the problem; it does not automatically invalidate all warranty cover or your statutory rights.
Goods supplied carry a minimum one-year guarantee against manufacturing defects, with longer cover where specified by the manufacturer or product listing. Normal wear and tear, accidental damage and misuse are not covered by this guarantee.
Use products only for their intended purpose and follow the manufacturer’s instructions. Competition use is subject to the relevant manufacturer’s warranty conditions and the product’s intended use.
Please contact us if a product fails during its guarantee period. We may require inspection before arranging a repair, replacement or refund, subject to the applicable warranty and your statutory rights.
A manufacturer’s warranty is additional to your statutory rights and does not replace them.
12. Finance & Buy Now, Pay Later
On Yer Bike Cycles Limited acts as a credit broker, not a lender, offering credit products from Secure Trust Bank PLC trading as V12 Retail Finance.
FCA status and reference number: [Insert the verified regulatory wording and FCA reference number.]
Finance is available to eligible UK residents aged 18 or over, subject to affordability, status, minimum spend and the provider’s terms. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.
To apply online, add your chosen products to your basket and select “Apply for Finance” at checkout.
Buy Now, Pay Later agreements may include an initial non-payment period. If you settle the credit in full within that period, interest may not be payable, but an early settlement fee may apply where stated in the application and credit agreement.
If you do not settle in full before the period ends, the remaining balance will be repaid over the remaining term, with interest calculated as set out in your agreement. Depending on the agreement, interest may accrue from the date it became live.
Your credit agreement sets out the applicable fees, interest, repayment dates and cancellation rights.
Returns and refunds involving finance must be coordinated with the finance provider. Returning goods does not automatically cancel a credit agreement.
13. Cycle-to-Work & Third-Party Purchases
Purchases through Cyclescheme, Salary Exchange, Bike2Work or similar schemes may be subject to a processing fee. Any applicable fee will be confirmed before purchase.
Finance, cycle-to-work and third-party purchases may require different return or refund procedures because of the relevant agreement or ownership arrangements.
Contact us or the relevant provider before arranging a return. Any applicable statutory rights remain unaffected.
14. Offers & Promotions
Individual offers and promotions may have additional terms, including eligibility, dates, exclusions and availability. Please check the relevant offer before purchasing.
Automated, bulk or unauthorised third-party entries to promotions may be disqualified.
15. Website Content & Customer Submissions
Website content, trademarks, logos and other intellectual property belong to On Yer Bike Cycles Limited or our licensors. You must not reproduce, modify or distribute them without permission, except where permitted by law.
We welcome reviews, questions and images. Submissions must be accurate and must not be unlawful, abusive, obscene, invasive of privacy or infringe anyone else’s rights.
You remain responsible for your submissions and must have permission to share any material belonging to another person.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, format and publish it in connection with our website, services and related promotion. You retain ownership of your content.
We may moderate or remove content that breaches these terms. Reviews will not be rejected solely because they are negative.
Please do not include confidential information in public submissions. We may use the contact details provided to communicate with you about your submission or related administrative matters.
16. Privacy & Personal Data
On Yer Bike Cycles Limited is the data controller for personal information collected through our business.
We process personal information in accordance with applicable UK data protection law. Our Privacy Policy provides further information about the data we collect, our lawful bases, retention periods and your rights.
Information We Collect
This may include:
Your name, contact details, billing and delivery addresses, account details, orders and communication preferences.
Information you provide through enquiries, reviews, purchases and finance applications.
Technical and usage information, including IP address, browser and device details, pages viewed and website performance.
Information supplied by payment, finance and fraud-prevention providers where relevant.
Technical information may constitute personal data where it can identify or be linked to you.
How We Use Information
We use information to process orders and payments, arrange delivery, provide customer support, prevent fraud, administer accounts and improve our services.
We may use Trustpilot to request service or product reviews. You can opt out of further review invitations.
Where you have agreed to receive marketing, we may contact you about relevant products and services. You can unsubscribe through the email link, your account preferences or by contacting web@onyerbike.com.
We do not sell your personal information.
Sharing Information
Where necessary, we may share relevant information with IT providers, payment processors, finance and fraud-prevention providers, couriers and review-service providers.
We share information only where we have an appropriate lawful basis and take reasonable steps to protect it. Transfers outside the UK are subject to applicable data protection safeguards.
Your Rights
Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to processing, obtain a portable copy, withdraw consent and receive protections concerning automated decision-making.
You may contact web@onyerbike.com or write to our registered office to exercise these rights. Requests do not need to use a particular form and may also be made verbally.
Subject access requests are normally free and answered within one month, subject to lawful extensions or exceptions. We may request reasonable information to verify your identity.
You may also complain to the Information Commissioner’s Office at www.ico.org.uk.
17. Cookies
We use essential cookies to support functions such as account sessions, shopping baskets and checkout.
We may also use analytics and advertising technologies, including Google services, to understand website usage and show relevant advertising. Where consent is required, these technologies will only be used with your consent.
You can manage your choices through our cookie controls and browser settings. Disabling essential cookies may prevent parts of the website from working.
Our Cookie Policy provides further details about the technologies used and their purposes.
18. Complaints
We aim to handle complaints fairly, consistently and with a focus on finding a solution.
Please email web@onyerbike.com, use our website contact form or call 01282 438855.
We aim to acknowledge complaints within 12 hours during normal business operations, provide an initial response within 24 hours and an investigation update within 72 hours. If more time is required, we will keep you informed.
Complaints are initially directed to the relevant department manager and overseen by senior management where necessary. We will explain the outcome and use feedback to improve our service.
Complaints about staff conduct will be investigated under our internal procedures. Our staff are entitled to work without threats, abuse or violence.
Finance Complaints
If your complaint concerns your credit agreement, you may contact V12 directly. If you contact us, we will help direct it to the appropriate provider. Complaints about our credit-broking activities should be raised with us.
If you remain dissatisfied with the relevant financial business’s final response, you may be entitled to refer the complaint to the Financial Ombudsman Service, normally within six months of that response.
Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
19. Liability
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.
For consumer purchases, we do not accept liability for business losses, including loss of profit, business interruption or loss of business opportunity.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
20. Modern Slavery
On Yer Bike Cycles Limited supports efforts to eradicate modern slavery and human trafficking. Our Modern Slavery Statement is available through the relevant link on our website.
21. Changes & Governing Law
We may update these terms for future website use and purchases. The terms applicable when your order was accepted will continue to govern that purchase unless a change is required by law or agreed with you.
These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in the courts available to them under applicable law.