Thank you for shopping with us. We strive to provide you with the best products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a return and refund policy subject to the following terms and conditions:
Returns Accepted:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Proof of purchase, such as an order number and receipt, is required for all returns.
Return Shipping:
- Customers are responsible for arranging and covering the cost of return shipping.
- We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
Restocking Fees:
- A 10% restocking fee will be applied to all returned bikes and all items that are returned but not faulty.
- This fee covers the cost of inspecting, repackaging, and restocking the item for future sale.
Final Sale Items:
- Please note that final sale items are not eligible for return or refund.
- Final sale items are clearly marked as such on the product page or during the checkout process.
Order Cancellation – Special Order Bikes:
If you place an order for a bicycle that is not held in stock and must be specially ordered from a supplier on your behalf, the following cancellation terms apply:
- If you choose to cancel the order before the bike has been shipped or delivered, a non-refundable fee of £200 will be retained.
- This fee covers supplier ordering costs, administrative processing, and associated handling charges incurred by us.
- By placing such an order, you agree to these cancellation terms.
Refunds:
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed to the original payment method used during the purchase.
- Please allow for a reasonable processing time for the refund to be reflected in your account, depending on your payment provider.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support within 48 hours of receiving the product.
- We may require photo evidence of the damage or defect to facilitate the return process.
- Delivered Bicycles
- All bicycles shipped from us are inspected before they are boxed. However, due to the nature of packaging the bike into a box, some minor assembly will be required. This assembly is recommended to be conducted by a certified mechanic. If the bike is not checked by a qualified mechanic then your warranty may not be valid.
Multiple returns of items including clothing will be subject to the 10% restocking fee
Please note that this return and refund policy applies only to purchases made directly from our online store. For products purchased through third-party retailers or other channels, their respective return policies and procedures may apply.
We reserve the right to update or modify this return and refund policy at any time without prior notice. It is your responsibility to review and understand the terms and conditions outlined here before making a purchase.
If you have any further questions or require assistance regarding returns or refunds, please contact our customer support, and we will be happy to assist you.