When Armed - if the device is moved for more than 25 seconds an alert is sent directly to you via Text / Email / Push notification and an automated phone call.

1 - If it's a False alert; We ask that you “Reset” the device via the APP

2 - If a theft has occurred:

• We ask that you call 999 to gain a “Crime Number”
• You call our SOC (Secure Operating Centre)
• We do the rest, which consists of liaising with the Police and working with them to recover your E-Bike as swiftly as possible
• As we are able to give the Police a real time location and you have confirmed the theft, this gives officers all the tools to attend…

CycleTrac has its own battery which can last up to 60 days.

Once you’ve registered and have a subscription for your CycleTrac unit you have total control. Via a secure web portal and APP you can manage your device settings, notifications, view journeys and more. Our Secure Operations Centre (SOC) actively monitors your device 24/7 and will be available should the unthinkable happen.

Real Time Monitoring you can look at your E-Bike anytime from anywhere using our app or website portal, for complete peace of mind.

Additional Features

From here you will be able to see in real time the location of your E-Bike and view all your journeys. In addition, you will be able to control all the following alerts:

• Low Internal Battery - This relates to the tracking device battery and will only be seen if we have lost external charge.
• Movement Alert - You have control of how the device works via the APP. When Armed; after 25 seconds of continuous movement you will be alerted via Email and Push Notification, Text and Phone call.
• Rides taken - You will be able to view journeys made. A journey is recorded by movement when dis-armed.
• Self maintaining - CycleTrac has its own internal battery, so it doesn't rely solely on the E- Bikes own battery for power. The internal battery lasts for up to 30 days.

Multi-channel Technology

• CycleTrac primarily uses GPS which gives accuracy down to 3-5 metres. If your E-Bike is stolen and ends up in a parade of garages, containers or a van, GPS devices would only be able to show rough location. CycleTrac can use RF (Radio Frequency) which allows us to locate down to 1 metre in garages, this is accurate enough to gain a search warrant.
• Radio Frequency (RF) tracking allows us to find your asset in the places other trackers can’t or obtain search warrants quicker! This technique, in combination with our other technology gives you the ultimate level of protection.

RF TRACKING

• It's this feature that allows us to pinpoint your vehicle to within one metre.

In cooperation with Securitas, CycleTrac is able to offer a 'Response Service', in the event of Police being unable to attend a theft in good time. This nationwide service enables an SIA accredited operative to visit the location and secure the stolen machine. BikeTrac is the only tracker to offer this extra level of protection making sure your vehicle is secured once found if the police can’t attend in a timely fashion.

How it works

All tracking products rely on the Police being able to attend, with the general Police cutbacks and more vehicles now using tracking technology there are occasions where Police are unable to attend as quickly as we would hope.

Partnership with SECURITAS

Nationwide coverage, all staff are SIA accredited and CRB checked. They do not have any special powers like the Police but are able to attend when the Police cannot and secure the vehicle. This can only be actioned if the vehicle is on public land/highway. If the vehicle is on private property we will still need to liaise with the Police directly.Who are SECURITAS?

The selection of E-Bikes is growing rapidly; to help you work out if your E-Bike is suitable for CycleTrac, there are two main styles of motors: “Hub motors” & “Mid Motors”.

CycleTrac is designed to work with “Mid Motors” ONLY and with the following brands:

• Bosch
• Brose
• Shimano
• Yamaha

Installation is done through dealers only to ensure the device is secure and discrete. It will be tested prior to collection, all you have to do is register it.