Delivery and Returns
Free Delivery When You Spend £50 or more*
We aim to despatch your order the same day or within 24 hours of ordering - with the exception of weekends - i.e. if you order Friday night it probably won't go until after the weekend.
Most products are sent via TNT so completely trackable!
Please note some products such as Hope Wheels are built to order so these orders may take slightly longer. If in doubt - give us a shout!
If it's expensive we'll usually send it tracked or signed for.
*Trek Bikes are collect in store only.
*Sale bikes that are marked as collect-in-store-only are subject to a £20 delivery charge.
All bikes are delivered pre-assembled and checked over by our Cytech certified mechanics. We may have to take the wheels off or turn the bars to get it into a box but the rest will be set up ready to go!
It is our aim at On Yer Bike to provide a Returns service that is totally hassle-free for you. If you're not completely satisfied with an item you may return it within 12 months of purchase, and as long as the item isn't fitted, worn or used we're happy to receive it back for a refund.
Just contact us to confirm you're returning an item before doing so, then we'll know it's coming!
Here are some guidelines to help you get the best and fastest return service:
- Each returned item should be in it's original packaging with the manufacturers labels attached. Please do not tape or attach labels directly to the retail packaging.
- When returning clothing, where relevant, the original hygiene slips must be in place.
- Wetsuits must be returned in their original condition and nail marks, stress marks or cuts in the wetsuit will not be accepted for return as an unused item.
- Retail store purchases should be returned to the original place of purchase.
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team.
If your purchase isn't everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.
Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.